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AF13144 – General Manager MEP Projects | Al Futtaim Engineering

:: About the company:

Al-Futtaim Engineering is multi disciplinary engineering organisation which has been operating throughout the United Arab Emirates since 1974. As a member of the Al-Futtaim Group, we enjoy the benefits of being a part of one of the leading business houses operating in the lower Gulf Region.

Through our five divisions, we offer a wide variety of products and services in the construction, commercial and industrial sectors. Our involvement in numerous large scale projects in the UAE has given us a wealth of experience. From Scaffolding to Elevators and Security Systems to Air-conditioning, Sanitaryware and Facilities Management, the Al-Futtaim name spells quality & reliability

Since 1988, Al-Futtaim Engineering has been providing specialist electronic security solutions to high profile locations, throughout the UAE including banks, Hotels and Retail outlets.

Our range of activities includes Integrated Security Systems, Perimeter Protection, Intruder Alarms, Access Control, Closed Circuit TV and Electronic Article Surveillance.

:: About the role:

We are looking to recruit a General Manager of MEP Projects for our Engineering business. This person will be responsible for work winning, overseeing project execution and ensure the profitability of MEP Projects business across geographies – UAE/KSA/Qatar/Egypt. You will provide leadership and vision to the business by assisting senior management and staff with development of business strategy and its execution. You will be responsible sustainable growth of the business through business development and work winning across geographies. You will also have Responsiblity for overall P&L of the business. Prepare, implement and achieve budgeted Sales, Gross Margin and Net Profit targets to ensure profitability and growth of the MEP business across geographies.

:: About you:

Education: Bachelor Degree in Mechanical / Electrical. + MBA
Experience: Total experience 15 years. Out of which minimum 05 years as an head of business for MEP Projects
Technical Skills:
1. Knowledge of Project Management
2. Knowledge of Design & Estimation
3. Contracts Management
4. Strong knowledge of MEP Systems
5. Strong knowledge of scheduling/planning

:: Company Profile:

Business Unit:	Engineering
Country:	United Arab Emirates
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AF12995 – Travel Consultant (After Office Hours Consultant) x2 | Al-Futtaim Travel

:: About the Business:

Al Futtaim Travel, part of the Al Futtaim Group of Companies, offers travel consulting services in the leisure and corporate markets from multiple outlets in Dubai. Our leisure business caters for all market sectors.

:: About the Job:

We are currently looking to recruit two experienced Travel Consultant (After Office Hours Consultant) to join our Al-Futtaim Travel team in Dubai.

Responsibilities:

Working on the out of hours team hours ranging from 5pm to 8am, 6 days a week
Working on multi GDSs including flights, car hire, hotels etc
Making amendments to bookings, dealing with cancellations, problems, flight delays, changes etc.

:: About You:

To apply for this role you must have the following skills, qualifications and experiences:

Business travel consultant experience, ideally multi GDS
Able to work night shifts is a must
Strong market airfares calculation reissues experience
Problem solving skills
Dealing with over 60 clients
Fluency in verbal/written English & Excellent communication skills
Minimum three years frontline operational experience in the Travel industry, preference to experience in the U.A.E
IATA certification and Knowledge of World Geography
Good computer skills
Business & financial awareness and good customer service skills

:: Company Profile:

Business Unit:	Services
Country:	United Arab Emirates
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AF13168 – HR Analyst (Working & System Support) | Al-Futtaim Group HR

:: About the Business:

HR Connect operates in a shared service environment, a central unit providing HR related services to a user base size of 10,000 Employees, Managers & HR Business Partners in Al-Futtaim.

:: About the Job:

We are currently looking to recruit an experienced HR Analyst to work from our HR Shared Service Centre based in Dubai Festival City. Reporting to Team Leader – Working & System Support, you will be responsible for incoming requests from the business which are escalated by Tier 1 for various activities like Payroll transactions, renewals, loans, official letters to Banks & Consulates etc.

Your duties will include:

Show levels of expertise in a specific functional area (eg. HR processes, policies, transactions & etc)
Ensure data quality & accuracy are met at all time through “Right First Time” practice.
Communicate results to employees after having received confirmation that request is resolved.
Maintain up to date knowledge of policies and procedures within the Group.
Demonstrate proactive personal commitment to the adoption of new processes and working practices.

:: About You:

To apply for the role you should have the following skills, experiences and qualifications:

Bachelor Degree or equivalent in HR, Business, Management or Technology
Experience in customer service help desk role would be an advantage
Excellent communication skills (both written and verbal)
2 – 3 years experience in supporting HR system transactions module – Personnel Admin, Organizational Management, Payroll, Time Management & etc.
SAP HR exposure is a plus
Experience in common help desk tool such as CRM will be an advantage
Proficiency with PC applications including Word, Excel, PowerPoint & Outlook
Multi tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment
Excellent attention to details, with speed and accuracy
Ability to make decisions that impact customer service levels with a sense of urgency
Exposure in business travel process and request handling

Business Unit:	Group
Country:	United Arab Emirates
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AF12768 – Admin Executive | Sandgate

Retail

:: About the business:

Sandgate International LLC was created as a wholly owned subsidiary of Al Futtaim Group to specialise in distribution of Hasbro toys, one of the largest toy makers in the world for GCC and Middle East region.

Sandgate distributes Hasbro products through major toy retailers of the region, including Toys R Us, Toy Store, Hamleys, Baby Shop, Dubai Duty Free, Magrudys, Books Plus, Virgin Boutique, Carrefour, Lulu and etc.

:: About the Job:

We are currently looking to recruit an Admin Executive to be located in our office on Sheikh Zayed Road at ACE store in Dubai. You will be responsible for the following duties:

To carry out necessary data collection/entry and generate relevant reports as required
To provide administrative support to the General Manager
Ensure that all files (both hard copies and soft copies) are updated and organized in order with easy access
To create/maintain an efficient and systematic filing system
To communicate with HR Business Partner and staff, as required
To attend telephone calls and provide polite and efficient service to the internal customer and colleagues
To communicate effectively with management, staff and visitors

:: About you:

To be seriously considered for this role the following are the pre-requisites:

Excellent English Communication
Excellent Arabic communication is mandatory
Excellent time management skills
Intermediate Computer Skills: MS office Excel, Outlook, Word
Arab Nationals are preferred for this role
Female candidates will only be considered due to nature of job role
Willingness of learning and adaptation
Ability to cope with multi tasked roles with good follow up/tracking skills
Filing & Maintenance of records
Organising skill
Team Work
Flexibility and ability to handle pressure
Administrative / Co-ordination skills
Customer Service Orientation

:: Company Profile:

Business Unit:	Retail
Country:	United Arab Emirates
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:: Apply Online

To apply for this vacancy, please click on the Apply button below. Click here if you need any help on how to apply.

AF11862 – Marketing Manager (Marketing Intelligence & Strategy) | Automotive Corporate

:: About the Business:

Toyota, Honda, Marks & Spencers, Ikea, Toys R Us and Dubai Festival City are just some of the amazing renowned brands managed by the Al Futtaim Group of Companies. Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses in the Gulf region. Today, Al-Futtaim operates through more than 65 companies in sectors as diverse as commerce, industry and services, and employs in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Saudi Arabia, Sri Lanka, Syria, Pakistan, Singapore and Europe.

:: About the Job:

Reports to: General Manager – Marketing

Direct Reports: 0

Department: Corporate Marketing, Automotive Division

Location: UAE & Overseas

JOB PURPOSE:

We have an exciting opportunity for an experienced Marketing Intelligence & Strategy expert to join Al-Futtaim Automotive Group based out of the Dubai office.

The role is to provide Al-Futtaim Automotive Group and the automotive Brands strategic intelligence, recommendations, development plans and white papers on the economy, market, business, new opportunities, competitors and M&A projects to assist in making commercial decisions.

Responsible for leading the Automotive Market Research & Business Analytics at a group level (qualitative and quantitative), that can transform Marketing Intelligence and Data into actionable business initiatives to help Al-Futtaim Automotive grow, develop / gain competitive advantage and market share.

Support Automotive businesses in the UAE and Overseas in their organic and in-organic growth objectives focusing on; Market Research, Customer Intelligence, Market Share, Competitor Analysis, Entry Strategies and Potential Growth / Development Opportunities.

DESCRIPTION:

Strategic Development / Recommendations

Consult on strategic development opportunities
Drive superior performance through research, innovation, processes, best practice and business models
Provide strategic insight/ recommendations for new Channels / Service to Market
Due Diligence reporting on new growth opportunities
To review, verify and contribute to AFE proposals
Legislative / Contractual Issues

Market Research (qualitative and quantitative)

Providing market intelligence building strategic insights
Responsible for Corporate Marketing activities and recommendations on Market improvement/ opportunities
Macroeconomics
Market Share (As-Is) and Market Outlook
Market Segmentation
Market Behavioural Analysis and recommendations

New Business Development Opportunities

To work on new BD opportunities for the Automotive group
To make Strategic recommendations
Identifying granular growth opportunities
Conduct and facilitate Due Diligence Reports
Conduct SWOT Analysis for M&A opportunities

Customer Research

Customer Segmentation / Demographics,
Understanding Customer Base / profiling
Behavioural & Attribution Modelling
Psyschographics
Brand Perception

Competitor Analysis

Identifying high impact trends
Product Range and Offers
New Facility Plans & Land development research
SWOT Analysis

Entry Strategies

Compiling new Market Entry Strategies
Review / monitor economic indicators across geographies
Make recommendations and compiling strategies that can enable a quicker and more strategic route to market.
Recommendations on how to reduce marketing spend by way of optimisation Market/ Customer intelligence

Business Performance Analysis

Make recommendations and compiling strategies that can improve Performance and KPI’s
Collating, interpreting and reporting on items such as; Performance Matrix’, KPI’s, Sales/ System Activities

PERFORMANCE INDICATORS:

Creation and review of AFE’s and Business Cases
Creation of Due Diligence reports
Recommendations on Growth opportunities
Drive Market Research activities.
Make strategic recommendation on market improvement plans
Report on Market Share and Volume market across all automotive brands.
White papers and business case creation
Due Diligence reports
Recommendations on M&A opportunities
SWOT and GAP analysis
Create customer demographics, run rate comparison, lead generation and customer lifecycle management reporting by brand.
Creation of Market reports with recommendations and competitor analyse and trend analysis.
Creation of Market Entry Strategies
Recommendations on reducing costs
White papers and business case creation
Creation of Dashboards
Monthly, Weekly Reporting
Creation of Performance Improvement Objectives / Goals

JOB CONTEXT:

The incumbent needs to be a Strategist that will actively engage with the respective brands to ensure alignment of Market Research and Intelligence, as well as working closely with other Internal AF departments on Strategic Business Development opportunities/ projects.

Other key stakeholder’s that the incumbent will liaise with will include; M&A teams, Network Development Depart, Gmasco, GMR, GIAD, Finance, Legal and External Consultants.

:: About You:

Minimum Qualifications and Knowledge: Suitable business qualification (MBA level); thorough knowledge of Business Strategy, Marketing, Market Research Methodologies, Customer Research, CRM, Automotive Best Practices

Minimum Experience: Minimum of 10 yrs. Business Strategy/ Management Consultancy / Marketing experience within multinational organization (min of 3 years in Middle East region).

Job-Specific Skills:

Strategic Thinker
Expert in using tools/ applications for data mining/ manipulation, analysis and charting
Strong communication skills (written and verbal)
Analytical and problem solving skills
Planning and execution
Ability to self-manage and self-motivate
Technical capabilities:
- Expert knowledge of statistics and multivariate analysis
- Expert knowledge of research techniques and methodologies – both qualitative and quantitative, both primary and secondary
- Expert at merging data / information from multiple sources

Behavioural Competencies: Strong self motivator, Execution, Proven leadership skills, Relationship Building, Influencing, Communication.

:: Company Profile:

Business Unit:	Automotive
Country:	United Arab Emirates
Apply :

:: Apply Online

To apply for this vacancy, please click on the Apply button below. Click here if you need any help on how to apply.

AF11961 – Accountant | Al-Futtaim Travel

:: About the business:

Al Futtaim Travel, part of the Al Futtaim Group of Companies, offers travel consulting services in the leisure and corporate markets from multiple outlets in Dubai. Our leisure business caters for all market sectors.

:: About the job:

We are currently looking to recruit an experienced Accountant to be based in our Dubai office.

In this role you will be responsible for:

Release of sales orders after due diligence
Reconciliations (Bank/Credit Card/Vendors/Customer)
Processing of credit notes after verification
MIS reports and Analysis with proper highlights
Rebate analysis and preparing GL schedules
Maintenance of customer master, Opening customer codes after review appraisal of customers creditworthiness
Liaison with treasury/business for remittances and posting entries
Sending Dunning notices to Customers for overdue payments
Sending regular balance confirmations requests, updating the status/reconciliation of customer accounts
Co-ordination with sales team for Matching and clearing of invoices
Periodic Credit review and Appraisal of customer account
Document submission to HR and Admin department for Police action against delinquent customers
Maintain log of Manual Books (Invoices & receipts) is maintained & complete tracking of invoices upon submission by users
Administration of credit insurance viz applying for limits, provide feedback to business for refusal or conditional approvals
AR review meetings with sales team
Handle internal and external auditors

:: About You:

To be successful in winning this role, you must have the following skills and experiences:

B.com with CA/ICWA inter qualification preferred
Minimum 3 years of experience in Accounts/ finance with proven GCC regional experience
Excellent verbal and written English communication skills essential
Verbal and written Arabic capability will be considered as a distinct advantage
Strong organizational skills with effective follow-through capability is important
Needs to be fully proficient in Microsoft Office Tools (Word, Excel)
Attention to detail and a methodical approach to record keeping and reporting
Behavioural Competencies : A confident self starter with the ability to think clearly under pressure, deliver measurable results under tight timelines and confidently manage multiple customers
SAP knowledge would be an added advantage.

:: Company Profile:

Business Unit:	Services
Country:	United Arab Emirates
Apply :

:: Apply Online

To apply for this vacancy, please click on the Apply button below. Click here if you need any help on how to apply.

AF11668 – HR Business Partner | Retail | Dubai

:: About the Business:

Established in the 1930’s, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940’s and 50’s saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

:: About the Role:

The role would be to act as a trusted advisor to senior line management on all human capital management matters; to ensure a keen understanding of the business so as to implement HR strategies and practices that support robust business growth; reinforce a culture of performance focus, meritocracy and diversity; and comply with Group HR policy.

Communicate the vision, mission and values of the organization to ensure compliance within the business
To support the Group HR function in the development of Group HR policy and practice and with the delivery to the business of Group wide HR initiatives
To work with the Group HR specialists to ensure best HR practices and to deliver HR initiatives into the business
To ensure Emiritization focus is maintained and diversification goals are reinforced and achieved

KEY ACCOUNTABILITIES

Organisational Development

Strategy
- In liaison with the Business MD, SHRBP, Group MD and Group HR Director create a HR strategy for the business and the annual HR Plan. Communicate plans and progress against the plan to the HR Function and the Business Units. Create and support a continuous improvement environment for HR Activities within the Business Units.
Capability
- Ensure new employees are properly inducted into the business and given support to become productive as quickly as possible. Develop succession plans and retention strategies for key talent and positions. Develop and execute a learning and development plan that equips individuals with necessary skills. Formulate and implement performance management plans to improve performance or assist with exit from the organisation.

Training & Development

As part of the HR Plan specify training initiatives required to support the business, liaise with Group Training Department to ensure appropriate initiatives are delivered. Ensure training needs of key and high potential staff are identified and delivered. Ensure all key positions have identified successors.

Employee Relations

Manage ER issues within the business units. Support line managers in creating a culture of employee engagement based upon ‘Al Futtaim Way’ values. Reinforce at all times a culture of meritocracy, performance-focus and diversity. Act as an advisor to line managers in order to educate them and minimise risk. Ensure compliance with local law and Group policy throughout the employee lifecycle. Communicate and implement changes to HR policies and procedures. Ensure disciplinary procedure is properly applied before any employee is exited from the business.

Business Partnering

Act as a trusted business partner and coach to senior line management. Consult and support line managers across the business units. Focus on measuring the employee engagement of the business units and take actions necessary to improve it. Advise, coach and mentor management and HR team on people related issues. Act as change agent and facilitate transition.

Workforce Optimisation

Play an advisory role in creating and managing a lean and multi-skilled workforce. Support and facilitate the implementation of business structure reorganisation and consolidation to deliver efficiencies. Play a key role in communicating organisational messages and monitoring feedback within the business units. Ensure compliance with localisation policy and targets. Look at business unit productivity and take necessary actions to improve it.

Financial Management-

Provide line management with regular and financial reporting of employee costs. Ensure annual manpower budgeting exercise is conducted accurately and efficiently. Create, obtain approval for and manage HR Department budget. Ensure HR Team adherence to the business financial systems and processes.

HR Policy

To ensure compliance to HR policy is maintained, to review and strengthen business internal controls and procedures, ensure compliance of DOA and provide leadership on process and governance. Ensure compliance with laws, regulations and other requirements. To ensure that Emiritization focus is maintained and diversification goals are reinforced and achieved.

:: About You:

Minimum Qualifications and Knowledge:

Human Resource , Psychology or Business Management Degree

CIPD qualification desirable

Minimum Experience:

Five years HR Generalist Experience.

Previous experience as a HR Business Partner.

:: Company Profile:

Business Unit:	Retail
Country:	United Arab Emirates
Apply :

:: Apply Online

To apply for this vacancy, please click on the Apply button below. Click here if you need any help on how to apply.

AF10608 – Solution Architect Automotive | Enterprise IT | Dubai, UAE

:: About the Business:

Al-Futtaim Enterprise IT provides support to the Al-Futtaim Group across all geographies. It manages the IT application and infrastructure across various lines of business including Automotive, Retail, Real Estate and Financial Services. The core components of EIT are Business Application Management, Infrastructure & Operations, Enterprise Architecture, Service Management, Information Security, IT Procurement and IT Governance.

:: About the Job:

The Solution Architect– Automotive needs to understand and can implement the best Business Processes by designing appropriate solutions supporting the customers business processes as part of the overall SAP program. The Solution architect also needs to be aware of other applications and trends in the automotive domain and should be in position to suggest the solution to guide the Functional consultants, The Senior Solution Architect – Automotive will be responsible for the global solution which includes responsibility for the method and processes used to translate business requirements into a coherent solution considering balancing both the functional needs and data architecture. The candidate will provide an expert level of skills & knowledge in the evaluation, development, testing and delivery of Automotive application and business process developments. The primary solution focus area of the job is SAP but the job entails deep understanding of other applications and its interface using SAP standard middleware where ever feasible.

Other responsibilities will include:

Design and Evolution of the business process design within the overall architectural framework of Enterprise
Design of Project solutions / Request for Change
Supporting the solutions which are required to meet the business needs.
Functional Team and Business User Coordination

:: Skills and experience:

The successful candidate will have the following skills, qualifications and experience;

A minimum of nine (9) years’ experience in the design, configuration, testing, debugging, delivery and support of SAP Automotive processes, and Four (4) full SAP project life cycles of significant size, scope and complexity (Required). Candidates with less experience will be considered for suitable positions.

Be well versed with SAP Vehicle Management system and SAP Dealer business management. The knowledge of SAP logistics modules and its integration with other SAP modules is required.
Expert knowledge of SAP modules like FI, CO,SD,MM, CRM is advantageous.
Has extensive experience delivering IT solutions.
Develops the technical strategy for the program and acts as SME to program/project teams in the plan, design, and delivery of solutions.
Develops and drives short & long term architecture strategy for the overall IT project portfolio for key business segments.
Excellent process and solution knowledge required in New Vehicle Sales ,Used Vehicles sales, Parts , Logistics and Procurement areas
You will support Business Solutions: Guide project teams in the delivery of solutions that adhere to, and drive forward, the architecture of SAP solution.
Experience in designing solutions that encompass complex processing for automotive industry.
Involvement in SAP Automotive environment as a Solution lead would be advantageous.
A degree in Information Systems or Business Administration related discipline (preferred).
SAP certification/ TOGAF/ TERP 10 will be a plus.
Prior working experience as solution architect or Integration manager is a plus.
Knowledge of SAP Solution Manager will be highly regarded.

:: Company Profile:

Business Unit:	Services
Country:	United Arab Emirates
Apply :

:: Apply Online

To apply for this vacancy, please click on the Apply button below. Click here if you need any help on how to apply.

AF11091 – Marine Technician x 2 | FAMCO | Dubai

:: About the Business:

Al-Futtaim Marine

Peace of mind. A reliable service. Refreshingly simple.

Al-Futtaim Marine is a newly established marine company based in Festival City Marina – with a customer service orientated philosophy.

With an exceptional background in the regional automotive industry, as well as a strong foothold in many other industry sectors, Al-Futtaim has naturally progressed into the marine leisure business, bringing with it an unparalleled infrastructure and secure foundation

Al-Futtaim Marine offers the following services:

Yacht Servicing and Preventative Maintenance Packages
Leisure Engine Sales and Servicing – Honda Marine & Yanmar
Yachts Sales – New and Used
Charter
Marine Components
Marine Consultancy
Marine Insurance

Product knowledge, hands-on experience, regional familiarity and outstanding customer service skills are what have driven our selection criteria for the Al-Futtaim Marine team. Our team intends to treat clients as they’d like to be treated – we stand ready to bring peace of mind and refreshingly simple approach to the leisure marine industry.

:: About the Job:

The Service Marine Technician will be responsible for supporting the Mobile Service Manager in running the Al-Futtaim Marine Service Package’s and also day to day service work.

Job Responsibilites

To be active in securing new business.
Provide leadership on day-to-day operations of the service department, while maintaining focus on the company’s strategic goals.
To maintain and re-stock necessary tooling
To ensure customer satisfaction at all times
Maintain business relations with all customers of the Company.
Use strategic planning to ensure the profitability of Al Futtaim Marine’s Service products.
Represent / Participate in promotional activities and trade shows.
To be aware of the other Marine companies and always strive on improving our approach.
Establish a connection with customers, visit as required and provide a point of contact for product support within the organization.

:: About You:

Minimum Qualifications and Knowledge:

Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Marine Engineering (Mechanical) trade tested or equivalent.
Experience in elector/mechanical equipment and fault finding.
Experience in electrical equipment installations and fault finding.
Experience in Inboard, outboard, shafts, gearboxes and propeller installations, IPS and Stern Drive Power Units
Working understanding of Marine Electrical Systems, Marine Air-conditioning Units & Grey & Black Water Systems
Full Driving License

Minimum Experience:

At least 6 year(s) of service experience in the Marine Industry required.

Behavioural Competencies:

Result-oriented, organized, analytical, attention to detail a must as well as good verbal and written communication skills.

:: Company Profile:

Business Unit:	Automotive
Country:	United Arab Emirates
Apply :

:: Apply Online

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AF10435 – SAP Consultant Real Estate | Enterprise IT

:: About the company:

The EIT is responsible for creating, implementing and sustaining a world-class service provision and agile development capability to facilitate the ambitious growth and business transformation agenda of the Al Futtaim Group across all geographies. This covers Business Application Management, Infrastructure & Operations, Enterprise Architecture, Service Management, Information Security, IT Procurement and IT Governance. EIT also manages and innovates the entire life-cycles of a SAP ERP system for amongst others Automotive, Retail, Real Estate and Financial Services including development, selective outsourcing and application management. The Group Infrastructure includes data centers hosting state of the art servers & storage, converged networks, workplace, services and security systems.

:: About the role:

Support and Maintenance of the SAP systems

The successful candidate will demonstrate the ability to manage configuration and other business process related activities including:

To provide an expert level of skills & knowledge in the evaluation, development, testing and delivery of SAP application and business process developments.
Collaborate with the business in identifying functional requirements for process groups, and create corresponding technical specifications.
Create and modify SAP configurations using defined development standards, procedures, and design specifications.
Develop test scripts, perform unit testing, and contribute to integration testing of development objects
Provide technical support to end users; diagnose and resolve application-related issues, identify root causes, as well as institute corrective actions and preventive measures.
Carry out detailed impact assessments for proposed change requests, proposing alternative cost-effective solutions where appropriate.
Ensure Change Controls are developed, tested & released according to an agreed schedule and ensure all high business impact changes are escalated as appropriate.
Expected to be involved in some support activities and a number of development activities and to have developed excellent business process design skills.

Design and Evolution of the business process design

The successful candidate will demonstrate the ability to manage all aspect of the business mapping and blueprinting process including:

Process design and gap analysis to standard SAP functionality within the business blueprint project phase
Able to evaluate the system strategies and requirements related to new SAP components; recommending and implementing them.
Developing and documenting the detailed design and configuration of the business process
Delivery of programme/project solutions
Responsible for leading the design and configuration streams within complex SAP solutions for a specific module.
Develop functional specifications for reports, forms, and interfaces, modifications and data conversions.
Legacy data mapping and integration to other modules and Legacy applications.
Operating in a programme context, including participation in cross functional teams and working with people and organisations from different regions/cultures.

Demonstrated commitment to change/incident management

Responsible for ensuring that the system change request process is adhered to in terms of quality and commitment to timelines for estimation/delivery
Responsible for ensuring that incidents are resolved as per approved Service Level Agreement
Responsible for identifying trends in incidents, and targeting areas for improvement

:: About you:

Qualifications/Knowledge:

A degree in Information Systems/Project Management related discipline.
Working knowledge of Systems Lifecycle
Experience in SAP system implementations
Detailed knowledge of SAP Solution Manager will be highly regarded.

Job Specific Training:

Project Management experience
Business Systems Analysis
Business process improvement methods e.g. Lean Six Sigma Continuous Improvement

Job Skills and proficiencies:

SAP Solution Design:

The candidate should be well versed with all areas of SAP Flexible Real Estate management such as contracts management, Sales based rent, Rent adjustment and service charges settlement.
Knowledge of SAP FICO will be an advantage.
Integration with other SAP modules and external applications.
Integration with CAD, GIS is a very big plus for this position.
SAP certification will be a plus.
Strong business process knowledge stretching beyond SAP functionality, in the Real Estate & construction industries.

:: Company Profile:

Business Unit:	Services
Country:	United Arab Emirates
Apply :

:: Apply Online

To apply for this vacancy, please click on the Apply button below. Click here if you need any help on how to apply.

Senior Technical Systems Analyst (Sr. Systems Engineer) | Enterprise IT | UAE

Posted by Simrans on May 5, 2013

Posted in: Current Jobs, GULF JOBS, UAE JOBS. Tagged: Abu Dhabi Jobs, Al-Futtaim Group, Dubai Jobs, Emirates Jobs, Enterprise Architecture, Enterprise IT, Enterprise Systems Management Tools, Gulf Jobs, IBM, Information Security, Information technology, ITIL Change Management, Jobs in Abu Dhabi, Jobs in Dubai, Jobs in Emirates, Jobs in Gulf, Jobs in Middle East, Jobs in Sharjah, Jobs in UAE, L4 support, Microsoft Products, Middle East Jobs, Private Cloud, RFP process, Security Products, Senior Technical Systems Analyst, Service management, Sharjah Jobs, Sr. Systems Engineer, Systems analyst, Systems Projects Delivery, UAE Jobs, United Arab Emirates. Leave a comment

AF9809 – Senior Technical Systems Analyst (Sr. Systems Engineer) | Enterprise IT | UAE

:: Department:

The EIT is responsible for creating, implementing and sustaining a world-class service provision and agile development capability to facilitate the ambitious growth and business transformation agenda of the Al-Futtaim Group across all geographies. This covers Business Application Management, Infrastructure & Operations, Enterprise Architecture, Service Management, Information Security, IT Procurement and IT Governance. EIT also manages and innovates the entire life-cycles of a SAP ERP system for amongst others Automotive, Retail, Real Estate and Financial Services including development, selective outsourcing and application management. The Group Infrastructure includes data centers hosting state of the art servers & storage, converged networks, workplace, services and security systems.

:: Position:

This position reports to Manager – Systems Projects Delivery within in Infrastructure and Operations.
Provide consulting services on new initiatives (small to large IT projects of varying complexity) and develops proposals for management approval depicting scope, approach, benefits, justification, TCO and ROI.
Participate in or facilitate selection of vendor solutions to meet business requirements and project objectives by developing criteria for and conducting a detailed due diligence and evaluation exercise using either a RFP process or independent research
Assess, research and analyze business and system needs, exploring alternative options to recommend technology solutions and designs that meet sponsor needs and technical deliverables, operational reliability and security.
Prepare high level and detailed technical specifications for projects in accordance with security and architecture documentation objectives. Leads and participates in creating operational procedures to ensure operational stability and reliability through the entire lifecycle of the implemented system.
Develop detailed plans and accurate estimates for completion of build, testing and implementation phases of project. Co-ordinate with users, service providers, business partners and hardware/software vendors to ensure successful implementation with minimal disruption to business. Contribute to successful project completion by identifying risks and developing/recommending mitigation strategies
Conduct assessment of current deployed systems for upgrade opportunities to address continuous supportability by product vendors, security vulnerabilities and operational stability of the systems using ITIL Change Management process. Prepare plans for, initiate change and conduct implementation of plans to support upgrades of existing infrastructure. This will require extensive coordination with stakeholders responsible for various systems – internal within the organization as well as external vendors.
Create operational procedures for and perform disaster recovery for entire system in different situations.
Provide L4 support on-call for Systems Infrastructure particularly in complex situations in coordination with Technical operations and Service Management teams.
Resolves and leads co-ordination with Systems Vendors support organization for quick resolution of Severity 1 situations for production down situation.

:: Experience:

A Sr. Technical Systems Analyst assesses and analyzes business and system needs, exploring alternative options and provides consulting services to management. Prepares high level and detailed technical specifications, working collaboratively with the Manager, to identify product and solutions to meet systems/business requirements and project objectives. Typical project scope is small to large deployment or maintenance projects. Person may function as a project leader. Emphasis is on consulting and incorporating systems solutions that will benefit the business, increase productivity and create a reliable systems and application infrastructure.

Bachelor’s degree in Information Technology, Computer Science or related field
6– 8 years previous work experience in a similar role across various technologies
3+ years’ work experience on Information Technology projects supporting an enterprise-wide environment
3+ years’ experience in presenting and facilitating discussions on technical requirements to support business needs of project sponsors and stakeholders
Excellent knowledge of Microsoft Products, Security Products; Intel based servers and storage systems.
Expert level knowledge in at least 3 of the systems and technologies – Microsoft Platform & System Center products; Enterprise Systems Management Tools and products; Private Cloud and Virtualizatoin solutions from leading vendors such as HP, IBM, NetApp, VMWARE, Citrix; Enterprise information and security family of products from Symantec; Sytems & storage infrastructure
Skilled in leading detailed design phases and developing detailed technical requirements into project plan phases for successful implementation
Ability to create cost estimates and TCO sheets for IT Infrastructure related projects
Team Player, self-starter with the ability to complete tasks in an unsupervised environment
Analytical thinker, detailed oriented, with good problem solving skills, ability to multi-task and manage change effectively.
Willing to work flexible hours and occasional weekends.

:: Company Profile:

Business Unit:	Services
Country:	United Arab Emirates
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:: Apply Online

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Marine Technician | FAMCO | Dubai, UAE

Posted by Simrans on April 26, 2013

Posted in: Current Jobs, GULF JOBS, UAE JOBS. Tagged: Abu Dhabi, Al Ain, Al-Futtaim, Al-Futtaim Group, Analytical, attention to detail, Automotive, Bott, Bruynzeel, Dexion, Dubai, FAMCO, Fenner, gearboxes, Hart, Himoinsa, Inboard, Ingersoll Rand, IPS and Stern Drive Power Units, Linde, Marine Air-conditioning, Marine companies, Marine Electrical Systems, Marine Engineering, marine sectors, Marine Technician, Marine’s Service, Meco, Merlo, Mobel Linea, organized, outboard, propeller installations, Ras al-Khaimah, Result-oriented, Service Marine Technician, shafts, Stanley Proto, Stertil, United Arab Emirates, Volvo Buses, Volvo Construction Equipment, Volvo Trucks, written communication skills, Yanmar. 1 Comment

Marine Technician x 2 | FAMCO | Dubai

:: About the Business:

FAMCO (Al-Futtaim Auto & Machinery Co.) is a market leading supplier of products & services to a diverse range of industries & commercial undertakings covering the transportation, construction, manufacturing, warehousing, oil & gas and marine sectors. FAMCO serves these industries with world-class brands like Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Merlo, Ingersoll Rand, Linde, Dexion, Yanmar, Himoinsa, Stanley Proto, Fenner, Bruynzeel, Mobel Linea, Meco, Bott, Stertil, Hart & Nassau.

FAMCO has operations in Dubai, Abu Dhabi, Al Ain & Ras Al Khaimah. The company’s development and success has been based on an in-depth understanding of customer needs and the dedication of its skilled staff.

FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels. FAMCO is an ISO 9001:2008 & ISO 14001:2004 certified company.

:: About the Job:

The Service Marine Technician will be responsible for supporting the Mobile Service Manager in running the Al-Futtaim Marine Service Package’s and also day to day service work.

Job Responsibilites

To be active in securing new business.
Provide leadership on day-to-day operations of the service department, while maintaining focus on the company’s strategic goals.
To maintain and re-stock necessary tooling
To ensure customer satisfaction at all times
Maintain business relations with all customers of the Company.
Use strategic planning to ensure the profitability of Al Futtaim Marine’s Service products.
Represent / Participate in promotional activities and trade shows.
To be aware of the other Marine companies and always strive on improving our approach.
Establish a connection with customers, visit as required and provide a point of contact for product support within the organization.

:: About You:

Minimum Qualifications and Knowledge:

Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Marine Engineering (Mechanical) trade tested or equivalent.
Experience in electro/mechanical equipment and fault finding.
Experience in electrical equipment installations and fault finding.
Experience in Inboard, outboard, shafts, gearboxes and propeller installations, IPS and Stern Drive Power Units
Working understanding of Marine Electrical Systems, Marine Air-conditioning Units & Grey & Black Water Systems
Full Driving License

Minimum Experience:

At least 6 year(s) of service experience in the Marine Industry required.

Behavioural Competencies:

Result-oriented, organized, analytical, attention to detail a must as well as good verbal and written communication skills.

:: Company Profile:

Business Unit:	Automotive
Country:	United Arab Emirates
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:: Apply Online

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Sea Freight Co-ordinator | Al Futtaim Logistics | Dubai

:: About the Business:

Al-Futtaim Logistics is a leading Supply Chain Management company in Dubai, UAE, with our major shareholder being one of the largest business houses in the lower Gulf region. Al-Futtaim logistics, started as a small warehouse for Al-Futtaim products about 25 years ago, and has developed over the years into one of the largest logistics service providers in the UAE. We have nearly 500 people on our diverse team from 20 different countries.

We offer superior pan-Arab supply chain management solutions including warehousing and distribution, freight forwarding as well as IT solutions and Supply Chain Design and Consulting. The company has an international network of offices and agents for overseas freight and warehousing and distribution centres in all major UAE cities and ports.

:: About the Job:

We are currently looking to recruit an experienced Sea Freight Coordinator to work from our Jebel Ali based operations. You will be responsible for efficiently managing and leading the freight department operations activities and team members to ensure ongoing profitability.

Your main duties and responsibilities will include:

Intimate understanding of the Freight P&L and budget
Management and review all freight department process and procedures
Establishment of internal and external SOP’S / SLA’S
Negotiation with internal and external vendors on rates and service levels
Management of the operational processes with EDI operating platform.
Develop and maintain high levels of staff morale and ensure staff are adequately trained on EDI operating platform
Creation and maintenance of operational KPI’S
Analysis of weekly and monthly P&L reports supplied by finance
Direct management responsibility for over 30 subordinates

:: About You:

To apply for this role you should have the following skills, experiences and qualifications:

A graduate degree preferably in Business, Logistics, Supply Chain or equivalent
Minimum 8 – 10 years international freight exposure
Minimum of 5 years within the local market at management level
Full comprehension of international sea freight and airfreight transportation procedures
Ability to lead, motivate and manage operations teams
Intimate understanding of all UAE import and export protocols
High level customer service ability

Business Unit:	Automotive
Country:	United Arab Emirates
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:: Apply Online

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AF10919 – E-Commerce Representative (x3) | IKEA Dubai Festival City

:: About the Business:

One of the companies bearing Al-Futtaim name is IKEA.

IKEA is the world’s largest home furnishings store, founded in Sweden over 60 years ago. Our operations around the world are constantly increasing with new stores and markets added to the success story.

At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA “creating a better everyday life for the many” isn’t only our vision, it’s our way of life!

:: About the Job:

Job Purpose:

To drive sales growth and sustained long-term profitability by establishing and retaining a life-long relationship with existing and new customers via the IKEA website and the online shopping initiative

Secure an easy online purchasing process by understanding and matching customers’ needs and expectations to those of the store

Actively work towards fulfilling the tasks of the store:

Act as a highly efficient sales mechanism
Show online home furnishing solutions
Serve as a well-qualified home furnishing specialist

Commercial

Ensuring that all orders placed online are processed within a maximum of 12 hours
Working with the sales and home delivery teams to ensure that each and every order placed online is converted to a sale as soon as possible
Working with Logistics to ensure stock availability
Working with IT / Usama on a daily basis to ensure there are no system errors (either web or IVR based)
Analysing customer feedback to identify root causes, taking action to improve short and long-term customer satisfaction
Ensuring routines / processes are in place and that they are regularly followed up and adhered too – this includes exchange and refund
Producing daily sales reports / weekly KPI reports

Financial

Monitoring the performance of E-commerce against agreed goals
Delivering on agreed goals and Key Performance Indicators (KPIs) by:
Creating KPIs and working with the team to improve upon the results
Actively increasing the conversion rate
By controlling costs through working in a lean, simple, cost-conscious way using good examples, solutions and colleagues to discover more effective ways of working.

Customer

The priority is to work with the team to secure an easy online buying process that will make it easy and convenient for our customers to shop at all times and encourage repeat visits to the website
Ensure that customers understand the IVR process and feel comfortable using it
Analyse feedback from the customers and work with the team and other functions to make improvements to our customers’ shopping experience by securing an easy online buying process

:: About You:

Minimum Qualifications and Knowledge: High School/Trade School Graduate

Minimum Experience: 1 to 2 years in a similar role

Job-Specific Skills: Excel competence, training provided on IKEA systems (Navision)

Behavioural Competencies : Interpersonal Skills, Problem Solving, Confident, Strategic Thinking

Business Unit:	Retail
Country:	United Arab Emirates
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AF10915 – Body & Paint Kodawari, Manager | AFM – NSD | Dubai

:: About the Business:

Al-Futtaim occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to our leading brands’ worldwide growth. We represent Toyota, Lexus, Honda, Volvo and Jeep.

To provide full after sales and service support to these world-class franchises, we have an established and growing network of service and parts centres throughout the UAE. Increasingly we are finding that our Technicians in these facilities are the face of our business and we want to reinforce that relationship and high level of service delivery. Accordingly, we plan to establish a brand new, state of the art training facility to bring on our own Technicians to do things our own very successful way.

:: About the Job:

We are looking to identify an Automotive Lead Trainer (Paint and Body) to lead a team of dedicated Toyota and Lexus Paint & Body Trainers in successfully providing Technical Training programmes as required by Al-Futtaim Group Automotive, underpinned by the Paint and Body step training concepts.

You will cover the development and implementation of a blended learning approach covering training needs analysis, programme development and impact measurement.

To work with the Technical Training Administrator to develop and monitor the annual training plan and scheduling for all Technical Training.

The primary responsibilities of this function will incorporate the following;

Deliver engaging Paint & Body, including estimation training to ensure that all distributor and company policies and procedures are adhered to, in line with Academy quality standards
Lead the Paint & Body training team and monitor training programme content and delivery, to promote continuous improvement
Lead the Co-ordination and monitoring of all distributor training, to ensure Brand and distributor compliance
Contribute to the analysing of standard performance reports, operational non compliance and execution of structured action plans
Ensure active promotion and continuous improvement of staff and customer engagement activities
Conduct ongoing field visits in relation to training needs analysis and level three evaluations
Complete ongoing Staff assessments to ensure continuous development of the team

:: Skills and Experience:

To be successful in this opportunity the selected candidate will need to have the following skills, attributes and qualifications:

The ability to demonstrate modern repair and paint application methods
High level of proficiency in both written and Spoken English
UAE driving Licence
Do you have adult learning or training and assessment experience
Team leadership experience
How many years Automotive Experience do you have
Customer Facing Role Experience
Do you have the ability to demonstrate accurate accident repair estimations

:: Company Profile:

Business Unit:	Automotive
Country:	United Arab Emirates
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:: Apply Online

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AF10927 – Kodawari & TSA21, Assistant Manager | AFM – NSD | Dubai

:: About the Business:

Al-Futtaim occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to our leading brands’ worldwide growth. We represent Toyota, Lexus, Honda, Volvo and Jeep.

To provide full after sales and service support to these world-class franchises, we have an established and growing network of service and parts centres throughout the UAE. Increasingly we are finding that our Technicians in these facilities are the face of our business and we want to reinforce that relationship and high level of service delivery. Accordingly, we plan to establish a brand new, state of the art training facility to bring on our own Technicians to do things our own very successful way.

:: About the Job:

We are looking to identify an Automotive Lead Trainer (Paint and Body) to lead a team of dedicated Toyota and Lexus Paint & Body Trainers in successfully providing Technical Training programmes as required by Al-Futtaim Group Automotive, underpinned by the Paint and Body step training concepts.

You will cover the development and implementation of a blended learning approach covering training needs analysis, programme development and impact measurement.

To work with the Technical Training Administrator to develop and monitor the annual training plan and scheduling for all Technical Training.

The primary responsibilities of this function will incorporate the following;

Deliver engaging Paint & Body, including estimation training to ensure that all distributor and company policies and procedures are adhered to, in line with Academy quality standards
Lead the Paint & Body training team and monitor training programme content and delivery, to promote continuous improvement
Lead the Co-ordination and monitoring of all distributor training, to ensure Brand and distributor compliance
Contribute to the analysing of standard performance reports, operational non compliance and execution of structured action plans
Ensure active promotion and continuous improvement of staff and customer engagement activities
Conduct ongoing field visits in relation to training needs analysis and level three evaluations
Complete ongoing Staff assessments to ensure continuous development of the team

:: Skills and Experience:

To be successful in this opportunity the selected candidate will need to have the following skills, attributes and qualifications:

The ability to demonstrate modern repair and paint application methods
High level of proficiency in both written and Spoken English
UAE driving Licence
Do you have adult learning or training and assessment experience
Team leadership experience
How many years Automotive Experience do you have
Customer Facing Role Experience
Do you have the ability to demonstrate accurate accident repair estimations

:: Company Profile:

Business Unit:	Automotive
Country:	United Arab Emirates
Apply :

:: Apply Online

To apply for this vacancy, please click on the Apply button below. Click here if you need any help on how to apply.

AF10874 – Technical Engineer for MEP Maintenace l Al Futtaim Engineer

:: About the Business:

Al-Futtaim Engineering is multi disciplinary engineering organisation which has been operating throughout the United Arab Emirates since 1974. As a member of the Al-Futtaim Group, we enjoy the benefits of being a part of one of the leading business houses operating in the lower Gulf Region.

Through our five divisions, we offer a wide variety of products and services in the construction, commercial and industrial sectors. Our involvement in numerous large scale projects in the UAE has given us a wealth of experience. From Scaffolding to Elevators and Security Systems to Air-conditioning, Sanityware and Facilities Management, the Al-Futtaim name spells quality & reliability.

Our MEP Maintenance provides a range of maintenance packages designed to optimize performance and prolong the life of client’s building services installations. Set up in the year 1975, primarily to provide maintenance of all types, brands and sizes of Air conditioning installation, the division now provides complete packages for the maintenance of all mechanical, electrical and plumbing installations.

:: About the Job:

In this role you will be responsible for:

Providing administrative support to the maintenance operations and customer service by efficiently managing the call centre function
Resolving and inputting client requests into tracking system according to established guidelines
Document all inquiries and service calls and assigns customer calls to Technicians
Following up and update status of call in tracking systems
Maintaining maintenance of proper, accurate records, files, database
Recognising the image required as the ‘front door’ to the business, establish cordial relationship with clients and technical teams to provide excellent customer service

:: About You:

To be successful in winning this role, the following are the prerequisites:

Degree / Diploma in Electrical or Mechanical
Minimum of 8-10 years of experience in MEP
Proficient in data entry
Competent in use of Microsoft Office: Word/Excel/Power-point and software application
Working knowledge of SAP

:: Company Profile:

Business Unit:	Engineering
Country:	United Arab Emirates
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:: Apply Online

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AF10901 – Manager – Procurement and Vendor Relations | Enterprise IT | Dubai, UAE

:: About the Business:

Al-Futtaim Enterprise IT provides support to the Al-Futtaim Group across all geographies. It manages the IT application and infrastructure across various lines of business including Automotive, Retail, Real Estate and Financial Services. The core components of EIT are Business Application Management, Infrastructure & Operations, Enterprise Architecture, Service Management, Information Security, IT Procurement and IT Governance.

:: About the Job:

Job Purpose

To centralize and support IT procurement activities through developing strategic sourcing plan to maximize the group savings as well as carry out the process mapping for purchasing / acquisitions of products / services as per category.

Typical Responsibilities;

Carry out process mapping for purchases / acquisitions of goods / Services as per category through developing procurement policy.
Ensuring compliance with group procurement policy.
Identifying needs and potential suppliers, soliciting bids, reviewing bids and selecting suppliers, negotiating and awarding contracts, accepting delivery of products.
Developing existing team members from PO processing to Strategic Procurement sourcing.
Supporting finance by tracking category-wise spend against budget

:: Skills and experience:

Minimum Qualifications and Knowledge: Bachelor’s Degree in Business Administration, Finance, Accounting, or other related field. Or equivalent work experience.

Minimum Experience: Typically has 7 to 10 years of business experience including managing team(s) responsible for asset management, procurement, finance, vendor relationship management, contract negotiation, contract administration, project or asset management in a technology environment. Proven history of accomplishments.

Job-Specific Skills: The candidate must have strong negotiation skills, Leadership skills, Time management skills, computer skills and team motivation skills.

Behavioural Competencies : Strong interpersonal skills, Team player, Customer expectation management

:: Company Profile:

Business Unit:	Retail
Country:	United Arab Emirates
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:: Apply Online

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HR Analyst | Trading Enterprises | Dubai, UAE

Posted by Simrans on April 5, 2013

Posted in: Current Jobs, GULF JOBS, UAE JOBS. Tagged: Al-Futtaim Group, Business Analysis, cars, Data Management, Dubai Jobs, Gulf Jobs, Jobs in Gulf, Jobs in UAE, Microsoft Office 2010, Project Management, technology, UAE, UAE Jobs, United Arab Emirates, Volvo. Leave a comment

AF10858 – HR Analyst | Trading Enterprises | Dubai

Trading Enterprises

Established in 1971, Trading Enterprises owns the sole distribution rights for Volvo, Chrysler, Jeep, Dodge and Ram vehicles. Recently, Trading Enterprises has added 2 high end luxury sports vehicles – Fisker and Lotus, to its portfolio. Fisker is a new generation electric car and is evidence of the company’s commitment to support the environment for sustainable growth.

Competing in the UAE’s Japanese, American and European automotive marketplace, the company is supported by a network of modern showrooms, workshops and parts outlets across the UAE, with sales and after-sales operations existing in all seven emirates.

Sales of Chrysler/Jeep and Dodge products have risen dramatically, reflecting the introduction of exciting new models. In the next few years there will be many more additions to the range featuring the unique combination of German engineering and American design.

Volvo is now firmly established in the UAE as a supplier of prestige automobiles, able to compete with the very best in the marketplace. Volvo, whilst retaining its enviable reputation for safety has now one of the most luxurious refined models ranges available. The V70 station wagon remains a firm favorite with Emirates Airlines for its Business Class limousine service.

To provide the full range of automotive services our State-of-the-art ‘After Sales centers are situated throughout the UAE and exceed the exacting standards set by our customers and our manufacturer partners.

Trading Enterprises currently employs approximately 390 highly skilled employees of 20 varying nationalities. To further build capability in our staff and to enhance customer engagement levels, intensive customer service training program is conducted on an ongoing basis for all staff at all levels, solidifying the company’s endeavor to be recognized as the premier automotive company of choice.

Automall

Al-Futtaim Automall is the Used Car Division of the Al-Futtaim Group and has been developed following extensive customer research, using worldwide best practices with the addition of market-leading customer service which everyone expects from the Al-Futtaim Group. Established in 2001, Al Futtaim Automall has quickly grown to become the multi brand, pre-owned vehicle market leader in the UAE.

Automall’s core business is the purchase and sale of used vehicles both to retail and trade customers, with vehicles ranging from economy to prestige. This is conducted through 8 locations across the emirates by a dedicated team of over 160 Associates and trained Sales Consultants to make sure customers make the right decision when buying a used car. It’s all about the people and thus our associates remain our biggest investment.

With Al Futtaim Automall being the only UAE based used car business which adopts transparency as one of its main service values, one can truly say: Al Futtaim Automall, Driven by Trust.

:: About the Role:

Reporting to the HR Business Partner, for Trading Enterprises and Automall, this role involves a combination of Compensation Analysis, Data Management, MIS and reporting, Manpower Planning and support the HR Business Partner to ensure that data analysis, reports and project documentation is prepared in line with set requirements and in an efficient and effective way.

To act as a primary point of contact for the HRBP and other HR teams on all HR matters; to ensure a keen understanding of the business so as to propose and implement business strategies, solutions and practices that support robust business growth in terms of Human Sigma optimization.

The main duties and responsibilities would be as follows:

Compensation Analysis and data management
MIS reporting and maintenance of reports on monthly basis
Assist and manage the Gallup Employee Engagement Survey
Organizational Structure management
Other ad hoc reporting as required by the business

:: About You:

To be successful in this opportunity the selected candidate will need to have the following skills, attributes and qualifications:

Understanding and experience of the Trading Enterprises and Automall business sector’s and typical branch structures/roles, sales and after sales

Minimum Qualifications and Knowledge:

Bachelor’s Degree in Business, Human Resources, Information Systems or related discipline.
Must have a minimum of 2 – 3 years HR , Business Analysis, Project Management, coordination & systems experience, automotive preferred.

Minimum Experience:

Must have 2+ years of HR experience.
Knowledge of SAP R3, SAP HCM, SAP BI.
Proficiency with Microsoft Office 2010; especially Microsoft Excel 2010.

Job-Specific Skills:

Strong reporting and data management skills using SAP-based or related database reporting tools.
Solid data analysis experience and business acumen.
Possess strong analytical, organizational and problem solving skills including identifying root cause and propose corrective and preventive action.
Accountability – takes ownership to meet and exceed stretched goals, strong work ethic, tenacious, makes and keeps commitments.
Strategic planning skills- creates and communicates a clear, customer focussed and growth-oriented strategy and well defined action plan for each Business Unit and HR BP team.
Strong analytical and decision making skills takes proactive measures to generate results.

Communication skills:

Must have excellent oral, written communication and interpersonal skills.
Must be able to build working relationships.
Presentation skills.

:: Company Profile:

Business Unit:	Automotive
Country:	United Arab Emirates
Apply :

:: Apply Online

To apply for this vacancy, please click on the Apply button below. Click here if you need any help on how to apply.

Customer Relations Executive – Lotus | Trading Enterprises | Dubai, UAE

Posted by Simrans on April 1, 2013

Posted in: Current Jobs, GULF JOBS, UAE JOBS. Tagged: Al-Futtaim Group, Automotive industry, cars, customer relationship executive, Customer relationship management, Customer Service, Dubai, Lotus, transportation, United Arab Emirates, Volvo. Leave a comment

AF9575 – Customer Relations Executive – Lotus | Trading Enterprises | Dubai

Automotive

:: About the Company:

Al-Futtaim Automotive is regarded as a pioneer in the lower Gulf region’s automotive industry and encompasses every aspect of the automotive business, from passenger and commercial vehicles and construction equipment, sales and service to used car sales, rental and leasing. A comprehensive network of showrooms, service and sale centres cover the UAE and Gulf region providing customers with convenience, choice and the highest standards of after-sales service.

Trading Enterprises (TE), a division of the Al-Futtaim Group and was established in 1971. TE is the exclusive distributor of Volvo, Chrysler, Dodge and Ram products in the UAE. In addition, it is the distributor of Jeep in Dubai and the Northern Emirates. Across its sales, service and parts operations, Trading Enterprises continues to grow as the business expands every year.

:: About the Role:

We are looking to recruit a Customer Relationship Executive – Lotus to work in Dubai.

Job Purpose:

To represent the company & brand values with all customer interaction. To be the first part of the link in the customer experience related to sales & service enquires culminating in the sale of a Lotus through the after sales experience. Confidently handling all initial customer concerns and feeding back to higher management when required. Working closely with colleagues to contribute to the employee & customer engagement programs to consistently maintain the highest levels of engagement. Handling the sales of all Lotus originals merchandising and inventory control for all Lotus originals merchandise.

Your role will include the following:

Handling all inbound telephone communications, logging telephone calls in the Fastrack data capture, details including reasons for call and forwarding to relevant team members, subject to availability,
Professionally handling all customer face to face sales or service related enquires. New or existing in order to hand over to the relevant staff member.
Controlling all Lotus merchandise enquires & sales, via walk-in, telephone or web. Stock aging control for all merchandising in stock. ( No targets can be given at this time for this area)
Controlling merchandise inventory monitoring sales and controlling order process for new merchandise for in store display
Efficiently and professionally attending to the customer needs, demonstrating an ability to understand their requirements so every enquiry is handled to a timely manner and forwarded on responsibly
An ability to resolve customer queries efficiently within the company standard operating procedures, before escalating to the direct line manager
Ensure that the customer receives the World’s warmest welcome at the first point of contact with us.
Proactively interacting as part of the team to help create and maintain the highest levels of employee & customer engagement
Providing excellent customer service as per company policy and procedures

:: About You ::

Minimum Qualifications and Knowledge and Experience:

Degreee educated preferred
At least 2 years experience in a customer service/ sales executive position.

Job-Specific Skills:

Excellent verbal and written English communication skills, Arabic is a preference as well.
Excellent telephone manners
Proactive, hardworking, motivated approach
An understanding of IT systems would be advantageous
Experience of the Automotive Industry would also be advantageous