dealing with cancellations

AF12995 – Travel Consultant (After Office Hours Consultant) x2 | Al-Futtaim Travel

:: About the Business:

Al Futtaim Travel, part of the Al Futtaim Group of Companies, offers travel consulting services in the leisure and corporate markets from multiple outlets in Dubai. Our leisure business caters for all market sectors.

:: About the Job:

We are currently looking to recruit two experienced Travel Consultant (After Office Hours Consultant) to join our Al-Futtaim Travel team in Dubai.

Responsibilities:

Working on the out of hours team hours ranging from 5pm to 8am, 6 days a week
Working on multi GDSs including flights, car hire, hotels etc
Making amendments to bookings, dealing with cancellations, problems, flight delays, changes etc.

:: About You:

To apply for this role you must have the following skills, qualifications and experiences:

Business travel consultant experience, ideally multi GDS
Able to work night shifts is a must
Strong market airfares calculation reissues experience
Problem solving skills
Dealing with over 60 clients
Fluency in verbal/written English & Excellent communication skills
Minimum three years frontline operational experience in the Travel industry, preference to experience in the U.A.E
IATA certification and Knowledge of World Geography
Good computer skills
Business & financial awareness and good customer service skills